Support
Support that actually helps
Tell us what is blocking you. We will help you get back to editing fast.
What helps us troubleshoot fast
The form on this page is the fastest way to reach us. If you can, include a Cut Plan JSON and a screenshot or two.
Helpful details to include
- macOS version
- App version
- What you expected vs what happened
- Any error message screenshots
- Cut Plan JSON from File → Export → Export Cut Plan (JSON)… (best)
Contact form
Drop a note here and we’ll reply ASAP. Use the privacy topic for access, deletion, correction, or opt-out requests. Including a Cut Plan JSON helps with app troubleshooting.